How can we help?

Ovia is backed by a 90-Day Money-Back Guarantee. If it hasn't worked for you, request a refund within 90 days of your delivery date and we'll sort it out.

You don't need to ship anything back to us. The guarantee covers your most recent order, one order per customer, and shipping and handling fees aren't refundable. Full terms are in our refund policy.

Email info@oviaessentials.com with the email address or order number you used at checkout, and tell us briefly how you got on. We'll take it from there, and there's nothing to post back.

All major credit and debit cards, plus Shop Pay, Apple Pay and Google Pay. You'll see everything available to you on the checkout page.

We make it easy, and there's no commitment. Cancel any time in the Ovia portal, or drop us a line at info@oviaessentials.com and we'll take care of it for you.

One thing to note: cancel at least 24 hours before your next billing date so the next refill isn't already on its way.

Yes. Open the Ovia portal to skip a shipment, push your next order back, or change how often it arrives. Any change made at least 24 hours before your next billing date applies to that order.

Both live in the Ovia portal under your subscription. Update them before your next billing date so the change catches your next shipment. If you're stuck, email us and we'll update it for you.

You save 20% on every refill and it arrives automatically, so you never run out mid-routine. There's zero commitment: skip, pause or cancel whenever you like.

Your subscription renews on the same cycle as your first order, and the amount is shown at checkout before you subscribe. Charges continue until you cancel, and you can see your next billing date any time in the Ovia portal. Full details are in our subscription policy.

We ship from the US, so orders move quickly:

• US orders: typically arrive within 4–6 business days
• International orders: usually arrive within 7–13 business days

Once your order ships you'll get a tracking link by email, so you can follow it the whole way.

Everything ships from our US facility. That's why domestic orders land in about 4–6 business days, with no customs delays or overseas transit.

Your tracking link is in your shipping confirmation email. If you can't find it, check your spam folder, then email info@oviaessentials.com and we'll resend it.

Yes. International orders usually arrive within 7–13 business days. See our shipping policy for the details.

Email us as soon as you can at info@oviaessentials.com. Orders move quickly once they're placed, so we can usually help if it hasn't shipped yet. Once it's on its way, the 90-day guarantee has you covered.

Each jar is a 30-day supply: one serving a day, mixed into cold water. Stick to the serving size on the label, and make it part of the same daily moment so it's easy to keep up.

Yes. To make it as easy as possible to glow up, we've made it taste like a Strawberry Açaí refresher. Enjoyable enough to drink on its own.

Yes, that's exactly what it's made for. The 5-HTP and Yerba Mate are safe for daily use. This is your daily ritual.

Ovia uses only clinically studied ingredients to support your body, without side effects. That said, ingredients like Berberine and 5-HTP are very potent and can interact with medications, so we always recommend checking with your doctor first.