Terms of service
TERMS OF SERVICE & SALE
Last Updated: April 1, 2026
OVERVIEW
This website is operated by Ovia Essentials ("Ovia Essentials," "we," "us," or "our"). Ovia Essentials offers this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service & Sale ("Terms"), including those additional terms and conditions and policies referenced herein. These Terms apply to all users of the site, including browsers, customers, and contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all terms and conditions, you may not access the website or use any Services.
Our store is hosted on Shopify Inc., which provides us with the e-commerce platform used to process transactions and deliver our Services.
These Terms require the use of arbitration on an individual basis to resolve disputes, rather than jury trials or class actions, unless you opt out as described in Section 20. Please read Section 20 carefully.
SECTION 1 — ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you have given consent for any minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction. A breach or violation of any of these Terms will result in immediate termination of your access to the Services.
SECTION 2 — GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.
SECTION 3 — ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION; NO MEDICAL ADVICE
The material on this site is provided for general informational purposes only and is not intended as medical advice or as a substitute for advice from a qualified healthcare provider. The statements made on this site have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease. You should consult your healthcare provider before using any dietary supplement or health product. Ovia Essentials does not guarantee that you will accomplish any particular health or wellness goal. Your results may vary depending on a variety of individual factors including age, health, diet, and genetics.
We have made every effort to display product images and descriptions accurately. We cannot guarantee that your device's display will be fully accurate. We reserve the right to modify site content at any time without obligation to update previously published information.
SECTION 4 — MODIFICATIONS TO SERVICE AND PRICING
Prices are subject to change without notice. We reserve the right to modify or discontinue the Service at any time without liability. We are not liable for modifications, price changes, suspension, or discontinuation.
SECTION 5 — PRODUCTS AND SERVICES
Certain products may be available only online and in limited quantities. Products are subject to return or exchange per our Refund Policy. We reserve the right to limit quantities, discontinue items, and refuse orders at our sole discretion.
SECTION 6 — ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel orders. You agree to maintain accurate, current, and complete account and payment details to ensure transaction completion and allow us to contact you as needed.
SECTION 7 — OPTIONAL THIRD-PARTY TOOLS
We may offer access to third-party tools without control or monitoring. Use is at your own risk and subject to the terms of the relevant third-party provider. Future features and updates will also be subject to these Terms.
SECTION 8 — THIRD-PARTY LINKS
Third-party content and links may appear on our site. We are not responsible for the accuracy, legality, or quality of third-party content or websites. Complaints regarding third-party products should be directed to the third party.
SECTION 9 — USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
By submitting content including comments, ideas, suggestions, reviews, or other feedback, you grant us a perpetual, worldwide, royalty-free, sublicensable license to use, reproduce, modify, publish, distribute, and display such content in any medium for any purpose, including commercial use. You represent that you own or have rights to all submitted content, and that your submissions will not violate the rights of any third party or contain harmful or illegal material. We may, but are not required to, monitor and remove content we deem inappropriate in our sole discretion.
SECTION 10 — PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which is available on this website.
SECTION 11 — ERRORS, INACCURACIES, AND OMISSIONS
We reserve the right to correct errors relating to product descriptions, pricing, promotions, shipping charges, transit times, and availability at any time without prior notice, including after an order has been submitted.
SECTION 12 — PROHIBITED USES
You are prohibited from using the site or its content for: (a) any unlawful purpose; (b) soliciting others to perform unlawful acts; (c) violating any applicable laws or regulations; (d) infringing upon intellectual property rights; (e) harassment, abuse, or defamation; (f) submitting false or misleading information; (g) uploading or transmitting malicious code; (h) collecting personal information of others without consent; (i) spamming, phishing, or scraping; or (j) interfering with security features of the Services. Violation may result in immediate termination of access.
SECTION 13 — DISCLAIMER OF WARRANTIES
EXCEPT WHERE PROHIBITED BY LAW, THE SITE AND PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. OVIA ESSENTIALS EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
SECTION 14 — LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OVIA ESSENTIALS, ITS OFFICERS, EMPLOYEES, DIRECTORS, AGENTS, CONTRACTORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR COST OF SUBSTITUTE SERVICES, ARISING FROM YOUR USE OF THE SITE OR PRODUCTS, REGARDLESS OF THE THEORY OF LIABILITY. IN NO EVENT SHALL OVIA ESSENTIALS'S TOTAL LIABILITY TO YOU EXCEED THE GREATER OF THE AMOUNT YOU PAID TO OVIA ESSENTIALS IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR ONE HUNDRED DOLLARS ($100).
Certain jurisdictions, including New Jersey, limit the exclusion or limitation of liability for consequential or incidental damages. If you are a customer in such a jurisdiction, the above limitations apply only to the fullest extent permitted under the laws of your jurisdiction.
SECTION 15 — INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Ovia Essentials, Dextris LLC, and our affiliates, officers, directors, employees, agents, contractors, and service providers from any losses, damages, liabilities, or claims, including reasonable attorneys' fees, arising out of (1) your breach of these Terms; (2) your violation of any law or the rights of a third party; or (3) your access to or use of the Services.
SECTION 16 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remainder of these Terms shall remain in full force and effect.
SECTION 17 — TERMINATION
These Terms remain effective until terminated. We may suspend or terminate your access at any time for violation of these Terms. Sections that by their nature should survive termination — including Disclaimer of Warranties, Limitation of Liability, Indemnification, and Dispute Resolution — shall survive.
SECTION 18 — GOVERNING LAW
Except as provided in Section 20, these Terms are governed by and construed in accordance with the laws of the State of Wyoming, without giving effect to any conflict of law provisions. The Federal Arbitration Act governs all arbitration-related provisions.
SECTION 19 — TERMS OF SALE
This section contains important information regarding your rights and obligations as a purchaser. Please read it carefully.
19.1 — Order Acceptance
Your order constitutes an offer to purchase under these Terms. All orders are subject to our acceptance. We may decline any order in our sole discretion. A binding contract is not formed until you receive an order confirmation email from us.
19.2 — Prices and Payment
All prices are subject to change without notice. The price charged will be the price in effect at the time the order is placed, as set out in your order confirmation email. Posted prices do not include taxes or shipping charges, which will be added and itemized at checkout. By submitting payment information, you represent that you are fully authorized to use that payment method, that all information provided is accurate, and that sufficient funds exist to cover the transaction.
19.3 — No Medical Advice; FDA Disclaimer
The products sold on this site are dietary supplements. These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease. Results vary by individual. Always consult a qualified healthcare provider before starting any supplement regimen.
19.4 — Subscription and Automatic Renewal Terms
Ovia Essentials offers subscription purchasing options for certain products. By enrolling in a subscription, you authorize us to charge your payment method on a recurring basis at the frequency and price disclosed at the time of enrollment.
Before completing your subscription enrollment, we will clearly disclose: (a) the subscription price and billing frequency; (b) the date on which recurring charges will begin; (c) how to cancel; and (d) that your subscription will continue until you cancel.
YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE END OF EACH BILLING PERIOD UNTIL YOU CANCEL. If you do not cancel before your next scheduled billing date, your subscription will renew and your payment method will be charged for the next period.
You may cancel your subscription at any time by logging into your account and canceling through the customer portal, or by contacting us at info@oviaessentials.com or (347) 455-0641. Cancellation requests must be received prior to your next scheduled billing date to avoid the next charge. Cancellations received after a billing date take effect for the following billing period. We will confirm your cancellation by email.
If you are a California resident, we will send you a confirmation email after you enroll in a subscription reiterating the billing and cancellation terms.
We maintain records of your subscription consent in accordance with applicable law.
19.5 — Shipments; Delivery; Risk of Loss
We will arrange shipment of products to the address you provide. All delivery dates are estimates only and are not guaranteed. Title and risk of loss pass to you upon our transfer of products to the carrier. We are not liable for delays caused by carriers, customs, or circumstances outside our control.
19.6 — Refunds and Returns
Please refer to our Refund Policy for complete terms. Refund requests must be submitted within thirty (30) days of confirmed delivery. Shipping and handling fees are non-refundable. Product returns are not required.
19.7 — Electronic Communications and SMS
By providing your email address, you consent to receive electronic communications from us regarding your orders, account, and subscription. By providing your telephone number and indicating your consent at opt-in, you consent to receive transactional, promotional, and marketing SMS messages from or on behalf of Ovia Essentials. Message frequency varies. Message and data rates may apply. To opt out of SMS, reply STOP to any message. For help, reply HELP or contact us at info@oviaessentials.com. We do not share SMS opt-in data with third parties for their own marketing purposes.
19.8 — Goods Not for Resale
You represent and warrant that you are purchasing products for your own personal or household use only, and not for resale or export.
19.9 — Force Majeure
We will not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including acts of God, natural disasters, government actions, war, terrorism, pandemic, labor disputes, or carrier delays.
SECTION 20 — DISPUTE RESOLUTION AND BINDING ARBITRATION
Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court.
20.1 — Agreement to Arbitrate
YOU AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS, OVIA ESSENTIALS'S PRIVACY POLICY, OVIA ESSENTIALS'S ADVERTISING OR MARKETING PRACTICES, OR OVIA ESSENTIALS'S PRODUCTS OR SERVICES SHALL BE RESOLVED BY BINDING, FINAL, AND CONFIDENTIAL ARBITRATION BEFORE A SINGLE ARBITRATOR ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION ("AAA") UNDER ITS CONSUMER ARBITRATION RULES, RATHER THAN IN COURT. THIS ARBITRATION PROVISION IS GOVERNED BY THE FEDERAL ARBITRATION ACT, 9 U.S.C. §§ 1–16.
The arbitrator shall have exclusive authority to determine the scope and enforceability of this arbitration agreement. The arbitrator shall apply applicable substantive law and may award any remedy available under applicable law on an individual basis.
20.2 — Class Action Waiver
THE ARBITRATOR MAY ONLY RESOLVE DISPUTES BETWEEN YOU AND OVIA ESSENTIALS INDIVIDUALLY. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PROCEEDINGS WITHOUT OVIA ESSENTIALS'S CONSENT. THE ARBITRATOR MAY NOT HEAR CLASS OR REPRESENTATIVE CLAIMS OR REQUESTS FOR RELIEF ON BEHALF OF OTHER INDIVIDUALS. YOU ARE WAIVING YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.
If a court or arbitrator determines that any part of this class action waiver is unenforceable as to a particular claim or remedy, then that specific claim or remedy may proceed in court, and all other claims must be arbitrated.
20.3 — Jury Trial Waiver
BY AGREEING TO THESE TERMS, YOU AND OVIA ESSENTIALS EACH WAIVE THE RIGHT TO A JURY TRIAL FOR ANY DISPUTE COVERED BY THIS ARBITRATION PROVISION.
20.4 — Ovia Essentials's Right to Seek Injunctive Relief
Notwithstanding the above, Ovia Essentials reserves the right to seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information, without waiving its right to arbitration for all other claims.
20.5 — Opt-Out Right
YOU MAY OPT OUT OF THIS ARBITRATION AGREEMENT WITHIN 30 DAYS OF THE DATE YOU FIRST PLACE AN ORDER ON THIS SITE by sending written notice to: Dextris LLC d/b/a Ovia Essentials, Attn: Legal Department, 30 North Gould Street, Sheridan, Wyoming 82801. Your notice must include your name, the product you purchased, and a clear statement of your intent to opt out of arbitration. Opting out of arbitration does not affect any other provision of these Terms.
SECTION 21 — ASSIGNMENT
You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign these Terms without your consent.
SECTION 22 — ENTIRE AGREEMENT; WAIVER
These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Ovia Essentials regarding the Services. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
SECTION 23 — CHANGES TO TERMS
We reserve the right to update these Terms at any time. Material changes will be communicated in accordance with applicable law. Your continued use of the Services following any posted changes constitutes your acceptance of those changes. You can review the most current version at any time on this page.
Questions & Support
If you have questions, please contact our customer support team at info@oviaessentials.com